When someone has faced aggression and violence in the workplace it will often be outside the normal experience, expectation and training. A nurse is trained to provide support and care, the shop assistant is trying to provide good customer service, the teachers are trained to develop young people and a social worker is trained to help and support clients. Although there is recognition that work-related violence is on the increase, it is still a shock to be on the receiving end of an unpleasant and aggressive individual.
Traditional training methods involving classroom instruction, group work and discussions have had only limited success in developing the required knowledge, skills and attitudes. This has led to the development of scenario based approaches to learning about how to deal effectively with these risks.
Our SIA course delegates develop a knowledge and understanding of theories and models that help them to understand and deal with the risks associated with aggression and violence. The scenario-based approach embraces the traditional skills and techniques needed to teach adults but then takes the learners into a more practical level where they can apply their learning by practising and rehearsing their responses within realistic safe learning environment.
IN2 training adopts are up that up facilitative style that respects the skills and experience of the delegates and addresses key concerns that delegates raised during the training
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