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Conflict management Mock test one



You are on duty at the entrance to a high-risk venue which has signs displayed outside it saying that a Search is Mandatory for entry. Two males approach you on the door and after you inform them of your need to search them, one of the males becomes verbally abusive before trying to force his way into the premises. 

You step in the way of the male to stop him and he cannot get into the venue. Do you have grounds for refusing him entry at this time?

The male starts shouting at you, walking closer into your personal space and clenching his fists. He continues shouting verbal abuse at you and a colleague. How should you and your colleague react to signal you are not a threat to the male?

The man hits you hard in the face. What action should you now take?

Once the man has been ejected, what documents should you now complete?


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